Delivery & Payment Policy

ChowDock does not do pay on delivery. You pay in the app (card, bank transfer or ChowDock wallet) before the order is placed. Riders do not carry change and do not take payment.

If anyone asks you for cash, a tip, transport money or a transfer, say no and report it through Contact. Money given to a rider outside the app cannot be refunded. See the Rider Code of Conduct.

The delivery fee is shown at checkout and is based on distance. Times shown are estimates and can change with traffic, weather and restaurant preparation.

When a rider is assigned you can see their name and phone number on the order. The number is for that delivery only. Please give a correct address and keep your phone on.

Check the order at the door and report any problem within 2 hours, with photos, as described in the Refund policy. If you cannot be reached or the address is wrong, the order may be returned and no refund is due.

For personal-shopping requests you pay ChowDock a service fee and a delivery fee in the app. Your shopper confirms the item cost with you in the app before buying. Riders never take cash.