Help centre

We use your precise delivery location (GPS or a geocoded address) to calculate the distance from the restaurant to you. The fee covers the restaurant's base delivery fee plus a per-kilometre rate beyond the first 2km — so you're never overcharged for a nearby order.

All payments run through our IdentifyOrg payment gateway. You'll be redirected to a secure checkout page after placing your order.

Once your payment is confirmed, you'll land on your order's tracking page showing live status — from the kitchen accepting your order to your rider arriving.

Yes — enter your code at checkout. Codes can apply to your whole order, a specific restaurant, or your delivery fee.

Head to our Partner with us page and submit your details. Our team reviews every application before approval.

Visit the Ride with ChowDock page and apply with your details and city. Once approved, you'll get login details for the rider app.