Terms of Service

ChowDock connects you with restaurants, food stations and personal shoppers, and provides rider delivery. Restaurants are responsible for their food; riders are responsible for delivery.

You must give accurate details and keep your login and ChowDock ID private. Wallet balance can be used for orders and is credited by top-ups or approved refunds. You are responsible for activity on your account.

Prices are set by restaurants. ChowDock adds a service fee and a delivery fee shown at checkout. For groceries and pharmacy requests, ChowDock charges the service and delivery fee in the app; your shopper confirms the item cost with you in the app before buying.

All payment is made in the app before an order is placed. ChowDock does not offer pay on delivery. Never pay a rider; report any request for money. See the Delivery & Payment Policy.

Riders are independent contractors and must follow the Rider Code of Conduct, including no collecting money, no tampering with food, no harassment, and no operating outside the platform, on pain of the penalties listed there. Restaurant partners are responsible for food quality, preparation and accurate menus. These terms apply to customers, riders and partners.

Orders can be cancelled until the rider has placed the order at the restaurant. See our refund and cancellation policy.

Prescription medicines must only be ordered with a valid prescription. ChowDock does not give medical advice.

Do not misuse the platform, abuse riders or staff, place fraudulent orders, or attempt to break or reverse engineer our systems. We may suspend accounts that do.

ChowDock is a technology and logistics platform. We work hard to deliver on time but cannot guarantee delivery windows. We are not liable for dealings between users and riders or restaurants that take place outside the platform. To the extent permitted by law our liability is limited to the amount you paid for the affected order. Disputes go to our support team first.

We may update these terms and will post the new date here. Questions: adewebstech@gmail.com.